Website Terms of Use
Last updated: March 2026
1. About these terms
These terms govern your use of the SureTrade website and platform (the "Platform"), operated by Sure Trades People, a company registered in England and Wales under company number [NUMBER], with its registered office at [ADDRESS] ("SureTrade", "we", "us", "our").
By accessing or using the Platform, you agree to be bound by these terms. If you do not agree, you must not use the Platform.
2. What we do
SureTrade is an online platform that helps homeowners plan home improvement projects and connects them with tradespeople. We act as an intermediary. We are not a contractor, employer, or agent of any tradesperson listed on the Platform.
We do not carry out any trade work, nor do we guarantee the quality, safety, legality, or outcome of any work arranged through the Platform.
3. Eligibility
You must be at least 18 years old and resident in the United Kingdom to create an account. By registering, you confirm that the information you provide is accurate and complete.
4. Your account
You are responsible for keeping your login credentials secure. You must not share your account with anyone else. If you suspect unauthorised access, contact us immediately at [SUPPORT EMAIL].
We may suspend or close your account at any time if we reasonably believe you have breached these terms.
5. Acceptable use
You agree not to:
- Use the Platform for any unlawful purpose
- Submit false, misleading, or fraudulent information
- Harass, abuse, or threaten other users
- Attempt to access another user's account or data without authorisation
- Scrape, copy, or reproduce any part of the Platform without written permission
- Interfere with the Platform's operation or security
6. Intellectual property
All content on the Platform, including text, graphics, logos, software, and design, is owned by or licensed to SureTrade and protected by UK and international intellectual property laws. You may not reproduce, distribute, or create derivative works from any Platform content without our written consent.
7. Third-party links
The Platform may contain links to third-party websites or services. We have no control over those sites and accept no responsibility for their content or practices.
8. Limitation of liability
To the maximum extent permitted by law, SureTrade shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Platform.
Our total liability to you for any claim arising from or relating to the Platform shall not exceed the amount you have paid to SureTrade in the 12 months preceding the claim, or £100, whichever is greater.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
9. Disclaimer
The Platform is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding its availability, accuracy, completeness, or fitness for any particular purpose.
10. Changes to these terms
We may update these terms from time to time. If we make material changes, we will notify you via email or through a notice on the Platform. Continued use after such notice constitutes acceptance of the updated terms.
11. Governing law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact
If you have questions about these terms, contact us at:
- Email: [SUPPORT EMAIL]
- Post: Sure Trades People, [REGISTERED ADDRESS]